Privacy when making a complaint
The OTBNZ collects personal information from you when you make a complaint.
Use of information
We will use the information that you give us to contact you about your complaint. We may share your information with others when required by the complaint process, such as with the Health and Disability Commissioner, or an independent assessor. We will not use your personal information for any other purpose except as required by the Privacy Act or other law. We may use general, anonymous information about your complaint for research and learning purposes.
Storage of information
All information in electronic form is stored in a secure, password-protected database and/or server. Personal information provided in hard copy is stored at a secure off-site location.
Viewing of personal information
Under principle 6 of the privacy principles adopted by OTBNZ, individuals have a right to ask for access to personal information held about them.
Requests for access to or correction of personal information should be addressed to the privacy officer:
OTBNZ Privacy Officer
privacy@otboard.org.nz
PO Box 9644
Marion Square
Wellington 6141
New Zealand
OTBNZ aims to respond to such requests as soon as possible, and within the requirements of the Privacy Act.
Retention and disposal of personal information
The OTBNZ will securely destroy any personal information that is no longer required. Hard copy information is destroyed using a recognised document destruction company. Electronic information is deleted from the server and/or database.
Non-identifiable information may be securely retained for learning and/or education purposes.
Complaints to OTBNZ
Any person may make a complaint about a breach of their privacy to OTBNZ.
Complaints may be addressed to the privacy officer:
OTBNZ Privacy Officer
privacy@otboard.org.nz
PO Box 9644
Marion Square
Wellington 6141
New Zealand
The complaint should include:
- the complainant’s name
- the circumstances surrounding the complaint: What happened? When did it happen? Who was involved?
- the action the complainant would like to see happen.
The privacy officer may contact the complainant for any further information.
An investigation into the complaint will be carried out without delay. The outcome of this will be communicated to the complainant, along with any action taken by OTBNZ.
Where the complaint identifies a privacy breach the OTBNZ will notify the Office of the Privacy Commissioner as required under the Privacy Act.
Complaints to the Privacy Commissioner
If the complainant is unhappy with the resolution of the complaint, they may complain to the Office of the Privacy Commissioner. Information on this process may be found at www.privacy.org.nz/your-rights/complaint-form.
You can see more detail on our website privacy policy here.